About Us
UK Martial Arts Online are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@ukmao.co.uk. |
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Making A Purchase
Making a purchase could not be easier. Just browse our online Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Buy" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card and postal payment by cheque only. We accept Visa, Delta, JCB, Mastercard, Solo, Switch and PayPal |
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Delivery Schedule
We aim to deliver your order right away. We endeavour to send your order to you within 2 - 5 working days, however occasionally this can be delayed due to stocking issues so please allow up to 14 days. |
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Back Orders
If your item is not in stock, we will back order for you. You will be contacted with the option to cancel your order if you would rather not wait. |
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Your Right to Cancel
UK Martial Arts Online Ltd provide a no quibble money back service. Under the Consumer Protection ( Distance Selling ) Regulations 2000, you have the right to cancel your order within seven days from receipt of goods or 30 days from order 'whichever is longer'. A refund for the goods will be given within 30 days of cancellation. Goods must be returned to us in perfect condition and in the original packaging. If your item is returned for a refund - we will charge you a re-stocking fee of £3.00. Should you return your item for exchange - we will charge you £5.00 (This includes a re-stocking fee plus a small charge to re-send your replacement item) You should either include this payment via cheque or postal order with the returned item, made out to UK Martial Arts Online Ltd or you can telephone our sales team on 08712 884686 to make payment by credit or debit card prior to returning the item. if your item is faulty, please contact us by either email us at sales@ukmao.co.uk or call us on 08712 884686 to inform us of the fault. All faulty items should be returned to us with a covering letter stating the fault plus the original invoice. You should return the item in secure packaging to the address below using Royal Mail standard 2nd class post and gain a certificate of posting from the post office. Should this method be adhered to, we will reimburse your return shipping cost. Should you return the item to us using a differnt method, we will only reimburse you for the basic rate of post at Royal mails current tariff. Some items we send are shipped by our chosen courier. Should an item sent this way be returned to us through no fault of either UK martial Arts Online Ltd or the chosen courier an administration charge of £11.95 plus the initial outgoing carriage charge will be deducted from any refund given. |
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Credit Card Security
UK Martial Arts Online DO NOT see any credit card information and do not have access directly to the credit card information. All transactions are catered for by ProtX. ProtX provide all the necessary encryption and security for your purchases. For further information you may go directly to http://www.protx.com. No credit card information is held in clear text on any web site. |
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Guarantee
We guarantee your satisfaction. However, if you are unhappy with your order or any other aspect of our service to you please contact us: jim@ukmao.co.uk with the subject line: Compaint. All complaints will be dealt with swiftly and we will endeavour to respond to all complaints within 5 days. 'Your statutory rights are not affected'. |
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Reaching Us
UK Martial Arts Online is a web based company operating 24hrs a day. The simplest way of reaching us is by email: You can contact us via sales@ukmao.co.uk and we will endeavour to return your query within 24hrs. All complaints will be dealt with swiftly and we will endeavour to respond to all complaints within 5 days. 'Your statutory rights are not affected'. |
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Privacy Policy
The Online Store uses Cookies to keep track of the contents of your shopping cart once you have selected an item and to store delivery addresses if the address book is used and to store your details if you selected the 'Remember Me' option. The information is stored by UK Martial Arts Online for the purposes of shipping your goods. This system contains ONLY the information entered at the time of ordering. UK Martial Arts Online do not disclose buyers information to third parties and DO NOT enter into any third party maillings (Junk Mail) or unsolicited Mail. All information is collected lawfully and in accordance with the Data Protection Act 1998.
If you have any query regarding our privacy policy please contact Jim Stewart via email on jim@ukmao.co.uk |
